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“…As Heard on American Airlines….”

Sales Culture and the work we are doing to create and sustain Sales Culture is now going to be heard at 30,000 feet!

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The Joy of Referrals

Hey…what gives? Where is the core understanding that we as sales professionals live and die by our ability to proactively share and refer our trusted colleagues to people we know? Hello? Are you listening?

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Upselling in a Down Market

Philadelphia-based wealth management sales expert Jerry Block, vice president and sales director with Bank of New York-Mellon (BNY-Mellon), will be the guest on the March 3 episode of “Let’s Talk Sales Culture,” the Internet based live call-in radio show hosted by Todd Cohen, the Philadelphia-based president of Sales Leader LLC.

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Happy Birthday, Dad

Today I am reminded of the way in which I learned to sell. It was by spending countless hours listening to my father sell his services as a wedding photographer to prospective brides and grooms all over the Pittsburgh area.

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Be Yourself. Know Yourself. Be Passionate.

Recently I hosted a panel of experts on the topic of career transition and as the panel discussion was winding up, I asked this final question of the panel: “If you had one main point you want to leave us with, what would that be?” After a moment of thought, the first panelist answered “Be yourself.” The second panelist answered “Know yourself,” and the third panelist answered “Be passionate about what you do.”

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Everyone Is in Sales: Creating Sales Culture

Everyone is in sales. What does this mean? You may work in research and development, or in finance, or in technology, or perhaps in human resources. Your job title might even refer to serving the customer. The real fact of today’s complex and turbulent world of products and services, solutions, and continuous change is that all must be customer-centric in approaching their jobs.  Complex times call for complex solutions.

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Voice of the Customer (VoC) in a Recession

The current economy is a perfect time to get the rest of your organization on board with Sales Culture and in touch with the Voice of the Customer.

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